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csy092's avatar
csy092
4 years ago

Penny's Pursuit stuck on "Dr Zomboss has escaped " screen

After the end of the last Penny's Pursuit event, I cannot play Penny's Pursuit any more. It gets stuck on the "Dr Zomboss has escaped" screen (attached) and I cannot get out of it - get a reward and ...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi Everyone!

sorry to hear this is happening, Depending on the device your using can you go through the below link/steps and then check if this issue is still happening? 

  

  @JulianaEvan @csy092 @chinodota 

Thanks!

csy092's avatar
csy092
4 years ago

Yes I have tried all of this, as was suggested by the customer support. No luck and no support.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @csy092 @JulianaEvan Would you be able to share the make/model of the device your using? Also Does trying a different network make a difference when you launch the game and try to progress?

    • JulianaEvan's avatar
      JulianaEvan
      4 years ago

      I also tried on mobile Internet and it didn't work. My phone is Galaxy A20 e, is this the information you need? 

    • csy092's avatar
      csy092
      4 years ago

      I have tried on my phone (Galaxy J5) and on a tablet (Lenovo M10).

      • csy092's avatar
        csy092
        4 years ago

        So... 6 months on, and the problem still not resolved. Just installed all updates, the problem still there. Great support!

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