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You are 4 updates behind.
11.0.1 is a very old version, the current update is 11.4.1.
If you have registered your email address and received gems reward before, you might want to try update the game to the latest version or re-install the game and recover your progress using the same email address.
If you have not registered your email before, I suggest you contact EA Help Center by clicking the link at the bottom of this page.