Plants vs Z 2 lost all content
Force Sync erases all progress
Forum Discussion
This is frightening to know.
I do Force Sync on my device from time to time after international travel but if this is true, then a big thank you for the heads up.
(I do not want to temp fate until this is confirmed)
I have also forced sync several times though.... but if one is not registered to an account or it had just not signed into your account and you force sync, i guess it will erase the progress....i noticed sometimes when i click the cloud button, the 100 gems tick register is not there and then i will have to sign in again with my account. But i guess if its one of those times then it will cause progress to be erased?
@Perfume-shroom92 I suspect this is possible if there has been an issue on the server.
Let's say the data on your account was corrupted on a local server and it is being read by the system as blank with defaults values, and if you were unlucky enough to force your device to sync to that data then your account will be reverted back to as a new player. Now when the local server sync to the master server next time, it too would update the master server with this latest data so your account will appear to be up-to-date.
However, as with all reputable companies, backups should be available and if you can provide your player ID to the advisors in the Help Center, in theory, your account data should be able to be restored manually.
The big problem is, many advisors are overloaded with missing content claims, this more labour intensive work will be delayed at best and forgotten or refused at worst.
However, as with all reputable companies, backups should be available and if you can provide your player ID to the advisors in the Help Center, in theory, your account data should be able to be restored manually.
The big problem is, many advisors are overloaded with missing content claims, this more labour intensive work will be delayed at best and forgotten or refused at worst.
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I think you've hit the nail on the head there.
I experienced this issue last week and was hoping that EA will solve it. I gave them my original ID and they replied saying that they cannot retrieve it. I don't understand why. I was able to restore 1 purchase luckily but everything else simply gone. I just don't know what to do now and I have been in constant contact with EA help this entire week. Kinda sucks since it's my father who has been playing Pvz2 since 2014 and had multiple maxed profiles with all costumes, upgraded plants, and whatnot. The strange thing is that although everything is lost the game still has the 6 profiles which are all numbered rather than having their original names and the arena rank has been maintained. They are offering compensation but what's your advice for this situation.
