Forum Discussion

RedWingsScott's avatar
RedWingsScott
2 years ago

Plants vs Zombies 2 progress lost - how to recover

I play the app daily. When I opened it today, it crashed and reset my Pixel 4a. After the reset, I am back at the beginning. How do I recover my years of play in this game? I have my player ID and EA...
MAGICDAVESHROOM's avatar
MAGICDAVESHROOM
Legend
10 months ago

@A02E70C1 

I am in the UK region and there used to be both email and livechat options, now there is only livechat.

A02E70C1's avatar
A02E70C1
10 months ago
@MAGICDAVESHROOM Unfortunately, the chat is useless. It is just a bot that I can't get past to reach a human. It is restricting to 100 characters and constantly saying I don't understand what you are asking. Thank you for trying to help though.
  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    10 months ago

    @A02E70C1 

    I suspect that EA has cut costs by using a cheap A.I. to handle complaints instead of an indian call center.

    When i put in my last complaint, about 6 months ago about 300 missing aquavine seeds, EA help had an email option but kept on closing my complaints down without resolving my issue.

    Eventually they closed it as fixed and it hasn't been.

    EA HELP CENTER is currently useless and probably broken.

    I am annoyed. 😠

    • A02E70C1's avatar
      A02E70C1
      10 months ago
      I’m happy to share that I got a Kumam-James, and he restored my game. Everything is back. I do hope you can get help too. I do feel your frustration. I reported this Sunday, and finally I got the right person on Friday, and it is solved. Good luck to everyone who loses their progress in the game.

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