Forum Discussion

felicia1974's avatar
felicia1974
9 months ago
Solved

Plants vs zombies 2

Hello.  I updated my game on my iPad yesterday and then purchased the guard shroom incrementing gem package several times (see picture). I then saw that my plant level had reverted to level 1.  It wa...
  • eieio_31310's avatar
    eieio_31310
    9 months ago

    I studied your images.

    Image 1 This image shows you have purchased the 10 Guard Shroom seeds packets  3x, (10+13+16) so the cost in gem for the next purchase is at 19 gems.

    Image 2 shows you have earned (20+40+50+60) 170 seeds so far from this season's tournaments.

    So the number of total seeds you have earned for Guard Shroom (based on the 2 images) is  200 seeds. 

    To unlock the new plant, you need 250 seeds.

    There has been a quest which rewards 50 seeds for completion and I assume you have done so to be able to earn the total of 250 seeds to unlock Guard Shroom.  

    Once the new plant is unlock at level 1, the next level up requires 50 seeds. 

    There has also been some small amounts of 5 or 10 seeds given out free from the daily reward and I can see from image 1 that your new plant (Guard Shroom) has been leveled up to level 2 as it shows the next upgrade requires 100 gems (you are currently at 5/100).  

    What this means the evident shows you have acquired 305 seeds for Guard Shroom which is about correct as there is nothing on display accounts for the next 95 seeds to take your plant to level 3.

    TLDR.  The evident shows your plant at level 2 and this would be correct.  

    If your plant is now at level 1, then I suggest you contact the help center by clicking the link at the bottom of this page and make your claim for your plant level to be corrected to level 2.

eieio_31310's avatar
eieio_31310
Hero
9 months ago

I studied your images.

Image 1 This image shows you have purchased the 10 Guard Shroom seeds packets  3x, (10+13+16) so the cost in gem for the next purchase is at 19 gems.

Image 2 shows you have earned (20+40+50+60) 170 seeds so far from this season's tournaments.

So the number of total seeds you have earned for Guard Shroom (based on the 2 images) is  200 seeds. 

To unlock the new plant, you need 250 seeds.

There has been a quest which rewards 50 seeds for completion and I assume you have done so to be able to earn the total of 250 seeds to unlock Guard Shroom.  

Once the new plant is unlock at level 1, the next level up requires 50 seeds. 

There has also been some small amounts of 5 or 10 seeds given out free from the daily reward and I can see from image 1 that your new plant (Guard Shroom) has been leveled up to level 2 as it shows the next upgrade requires 100 gems (you are currently at 5/100).  

What this means the evident shows you have acquired 305 seeds for Guard Shroom which is about correct as there is nothing on display accounts for the next 95 seeds to take your plant to level 3.

TLDR.  The evident shows your plant at level 2 and this would be correct.  

If your plant is now at level 1, then I suggest you contact the help center by clicking the link at the bottom of this page and make your claim for your plant level to be corrected to level 2.

felicia1974's avatar
felicia1974
3 months ago

Hello there.  I am having a current issue and I complained about this particular issue never being addressed.   My case just seemed to have closed.  I am guessing email notifications for this site, for me at least are turned off.  Unfortunately,  it's several months later.  Wish I could have gotten my guard shroom upgraded a level.  Yes, your information was correct, I purchased seed with gems and had grabbed each days free pinata and had completed the task for seeds as well.   Even though I never got the level back, at least SOMEONE noticed that I wasn't lying and had worked hard the levels.  I just got hosed because an update downgraded my level. 1s and 0s do goof up occasionally. 

  • Lambsy65's avatar
    Lambsy65
    Seasoned Ace
    3 months ago

    This forum is made up of players of the games who offer advice about issues with the game.

    We are not the game developers.

    You have to contact EA help via the game to try and resolve your issues.

    • felicia1974's avatar
      felicia1974
      3 months ago

      Thank you for explaining.  I seem to be having difficulty with customer support though.  Have a good evening.

About Plants vs. Zombies™ 2

Discuss your experience with Plants vs Zombies 2 on our community forum.5,259 PostsLatest Activity: 12 hours ago