"Plants vs. Zombies 2"Chinese version iOS Recharge problem

Hello, I play "Plants vs. Zombies 2"Chinese version

"Plants vs. Zombies 2"Chinese version iOS Recharge problem，Download it in the APP Stroe,

After i recharge playing it, and then it  flash back,so i download games again,

But only retained the debris, the save,diamonds and millions Gold coins are all disappeared.

I have leave a message to the chinese customer service , but it has been waiting a few days, no reply, In addition to this, i can't find any customer service channel, do not know how to solve, if the EA cannot give the solutions, please tell me how to contact  the customer service in China to solve this problem, thank you!!!!!Anxiously waiting for your reply!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My game ID:Ginatea