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LandLordSnr's avatar
LandLordSnr
6 years ago
Solved

Player name, Coins, Gems, Sprouts and Gauntlets gone

Hi, When I launched PvZ2 today, my player name is blank and I can’t select it. And when I click play, all my coins, gems, sprouts and gauntlets had a count of zero! My daily Events progress has bee...
  • LandLordSnr's avatar
    LandLordSnr
    6 years ago

    For those following along ...

    This is all fixed for me now.

    I have not heard back from EA as yet - but they have clearly rectified the situation for me.

MAGICDAVESHROOM's avatar
MAGICDAVESHROOM
Legend
6 years ago

@LandLordSnr 

You could try recovering your account by EA's email registration scheme, if there's an uncorrupted backup in the servers you might get lucky, otherwise it's back to EA HELP.

Having done something to your account they will now assume that it's been fixed so they will probably close your case unless you tell them otherwise.

Alitjeeeeeee's avatar
Alitjeeeeeee
6 years ago
@MAGICDAVESHROOM This is the answer i got right now: I would like to share that we are receiving similar contacts from other players as well and this information is already shared to the team and they have started working on it. I would appreciate your understanding patience for the same.

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