Hi everyone, I merged some messages together since you are reporting the same issue. The crashing and progression loss issues are currently being investigating by the studio. Apologies for the invonvenience!
(Solution accepted for visibility purposes only)
@Lambsy65-- no way to do this via the game!
This expects/assumes me being able to login and get to at least Settings/main menu of PvZ2 Android games.
However, I cannot even do that! Game crashes prior to those points - during the loading screen, the one with the green progress bar.
So, if I am to report this it cannot be from the game.
I am looking at email or a way to report this online on my Windows 10 PC.
@nakibest I used PC to contact EA before and the link below is the address I have used with a very small degree of success.
(Please note that if it is just a feedback or bug report, it seems to be logged to their system and you would rarely be getting a reply) You might give it a try since if your game failed to start up, there is little option available for you.
https://help.ea.com/en/contact-us/?product=plants-vs-zombies-2&platform=iphone&category=report-a-bug
A quick question please, have you tried to turn off your internet data and WiFi and see it could start up to the main menu? If it does then this is a good time to take note of your player ID as you will need to provide this information so the advisor can work on your account should it be required.
Thanks @Lambsy65 I will update it on my old iPhone 5s first in the coming weekend and see how it goes. I would recommend player playing with only one device to hold off the update from now just in case.
FYI there has been data pushes for both 10.4.1/10.4.2 and 10.3.1 earlier and I guess this is to extend the old version a little longer, ultimately, if you want the next new plant, you will have no other options but to update at a later date.
