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DeathBugg's avatar
DeathBugg
2 years ago
Solved

Pvz 2 game randomly resets; account data lost forever

Dear Ea, I was logging into pvz 2 today when my account randomly reset. I thought that i had to update my game but when i did, my account still wasnt there. I went through the game tutorial until af...
  • Lambsy65's avatar
    Lambsy65
    2 years ago

    You need to contact EA to get your account by pressing the wrench, then press help.

    It will take you to a webpage where you can file a report, do this under missing content.

    you will need your player I D which you will find in download preferences.

    Include a screenshot to show what is missing and your player ID

Shakesperian123's avatar
Shakesperian123
2 years ago

I got the same issue as well which it happened today. When I first opened my game, it started off with the tutorial. I updated my game a few days ago when the 11.1.1 version was out & things were all good. Until this happened as well. 

I need some help too as well. And it's also annoying too. I tried logging in & it keeps happening.

  • Lambsy65's avatar
    Lambsy65
    Seasoned Ace
    2 years ago

    You need to contact EA to get your account by pressing the wrench, then press help.

    It will take you to a webpage where you can file a report, do this under missing content.

    you will need your player I D which you will find in download preferences.

    Include a screenshot to show what is missing and your player ID.

    In the meantime remove your player ID from here for your own safety 

    • Shakesperian123's avatar
      Shakesperian123
      2 years ago

      Thanks, I already emailed EA last Friday & I got my progress back.

      • Lambsy65's avatar
        Lambsy65
        Seasoned Ace
        2 years ago

        That’s great news

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