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I'm sorry, but we can't help you with this problem. There's nobody here but us chicken wranglers (which is to say, other players).
You can try contacting Customer Support with this issue and have them look into it though. When setting up your support ticket select Technical Support as your Topic, choose your operating system, the scroll to the bottom of the page and hit Contact Us.
Done! For the benefit of others having this same issue, I will report back here if/when I'm told of a solution.
- Anonymous9 years agoI reported the issue as well, hoping for a resolution soon!
- 9 years agoJust received the following reply: Thank you for taking the time to report your experience. This is an issue we are currently investigating. When a resolution is found, the game will be updated. 
 We appreciate your patience.- 9 years agoSo it's been two weeks. Come on EA ☹️ 
 
- Anonymous9 years agoWooohoo!- 9 years agoThank you for reporting this issue! I have been so frustrated with this and trying to fix it myself!!
 
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