Community ManagerWhen I opened PVZ2, the game updated and deleted all 5 years of progress and took me back to the tutorial levels. I had a lot of plants and even the recent new plant, Electric Peel. I had about 7 million coins and, 4,000 gems. Will an update fixes this issue, because I don’t want to start all over?
If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.
This takes about 5 minutes.
If you have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.
Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.
If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.
Will all of my progress be added in a new identity tab once you reinstall the game?
You player data disappearing is a bug, but if EA are able to restore your account from the backup servers then you will get all your plants and resources back.
They can do this manually, but they need the correct player id number to do this and you can do it yourself if you signed up to EA's email registration scheme. (Which is quicker).
