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EA_Cath's avatar
EA_Cath
Icon for Community Manager rankCommunity Manager
12 months ago

PvZ2 - Update 11.7 is Rolling Out!

🍂 Fall is almost here and we all know what that means...Zombies! Spooky season is upon us and Dr. Zomboss won’t miss this chance to finally put Dave and his plants in their place: un...
Lambsy65's avatar
Lambsy65
Seasoned Ace
12 months ago

From reading some threads I see some players have lost their progress after installing the the update, can you confirm if it’s safe 

Thank you

  • pf74ev7adkjv's avatar
    pf74ev7adkjv
    New Hotshot
    12 months ago

    have u solved your problem

    • coooosssyy's avatar
      coooosssyy
      12 months ago

      I also lost all my progress after the app update and no idea how to get back on. Could someone please advise what to do??

      • Lambsy65's avatar
        Lambsy65
        Seasoned Ace
        11 months ago

        Magicdaveshroom has posted this to help all players
        If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.
        This takes about 5 minutes.

        If you have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.
        Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.

        If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.
  • cloudconnected1's avatar
    cloudconnected1
    12 months ago

    I did also loose all my progress, and have absolutely no clue how to get it back.

    • Lambsy65's avatar
      Lambsy65
      Seasoned Ace
      12 months ago

      You need to contact EA by pressing the help button. You need your player ID which you will find on down preferences. Or alternatively if you registered your email address you can do it that way. Have a look on the forum magicdaveshroom has posted on numerous threads about how to get your progress restored. Good luck

    • kandksmom's avatar
      kandksmom
      11 months ago

      I lost all my progress too. How do we get it back? 

      • Lambsy65's avatar
        Lambsy65
        Seasoned Ace
        11 months ago

        See my post above 

    • mygreensnevermi's avatar
      mygreensnevermi
      11 months ago

      Same i have lost all my progress and EA does not know how to retrieve it

      • vancaesar's avatar
        vancaesar
        11 months ago

        Me too.  Noone does QA anymore?  I did online chat and ther person said the would transfer me to mobile support but the chat ended and i was given a survey.  Then taken to a page that said my case would auto close unless I clicked resume case.

  • 2-EAW's avatar
    2-EAW
    11 months ago
    @Lambsy65 All my progress is gone. And the EA help is useless.
  • 2-EAW's avatar
    2-EAW
    11 months ago
    @Lambsy65 Not for me! Everything gone, can’t even get to settings until you finish the tutorial!
  • snakebytes18's avatar
    snakebytes18
    11 months ago

    I lost all my progress.  Not sure I will be playing anymore.  This is the 2nd time this has happened.

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