Regional server slow to sync to the main one, update will be available later.
If you want to play Arena, it can be accessed from the main menu.
See my post on Hint and Tips.
@LMeaLM This is very sad to hear.
Just wanted to double check, if you re-install the game (either on the same device or a fresh device) you are assigned a new player ID. If you try to register the same email address you used before with the original ID, you will then be given an option to select that original ID and reload the old progress. This old saved progress could sometimes corrupt (from the server) but there also a backup on a separate server.
The advisor normally can copy the saved progress from the backup over to the main server with the correct player ID but in your case, it seems the data corruption is also with the backup as well since you have confirmed it did not work..
Quote "...Then another advisor sent me an email saying that he had recovered my account and that all I had to do was open the game and my progress would be there.... "
I am not sure why the backup file is also corrupted to the same state as the main server, it could be human error, it could also be system error but either way, you are the player who has lost many years of efforts and progress. May I ask have you made any cash purchase on premium plants and still have receipts for them or have you any screenshots of your in game currencies? I ask this just in case IF it is really not possible to retrieve your original progress then at the very least they could work out something towards your new ID.
Yes one of the things I did try was that of trying to register the same email address to the game again, but no option appeared for me to select my original player Id and reload my progress.
I had not made any in-game purchases because I have a policy not to spend money on games, apart from anything else because it makes the game more challenging.
But I had a large amount of coins, gems, gauntlets and mints, I do not remember the exact number but it was an absurd amount since I had been playing for so long and only spent them once in a while in situations where it was worth investing them.
I also had all the plants you buy with gems and pretty much all the sedium plants and power mints (thanks to the arena, penny pursuit and seasonal challenges). I don't know if I have many screenshots though, I might have some but I'll have to go look for them.
Anyway, judging by the emails I've recently exchanged with EA's help team, and considering the several different advisors who asked me for the same thing and then never said anything again and a new one came asking for the same thing, and the several emails all the same they sent, and even the way they talked, I don't think they would "transfer" to my new player Id my achievements and in-game currencies from my original one.
