PvZ2: cannot get pass icebound battleground session after zombies killed

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@badmutha007 wrote:

Plants vs Zombies 2 iOS: cannot get pass icebound battleground session after zombies killed

I cannot get past Icebound Battleground session 11 due to a glitch on my iPad. I finished killing all of the zombies and switched to a different application. Now, when I come back to this session 11, it never finishes and no zombies appear (since I killed them earlier). I cannot figure out how to start over or get past this session.

Help.

PS: I tried the support link on the popcap site (http://support.popcap.com/) -- frustrating since you cannot submit questions.

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@badmutha007 -- Try this link for support for iOS:  https://support.popcap.com/help/392

For anyone with a similar issue on Android, try https://support.popcap.com/help/425

Using either of these, you should get a dialogue box where you can actually explain your issue.  Be sure to explain it fully as the agents probably have not seen your post here.  Don't assume they are familiar with the issue, so start from the beginning in your explanation.

If this helps resolve your issue, please click accept solution as this may help others with the same issue to find a resolution as well.  XP is appreciated but not required.

I know why this happens, but that doesn't help fix the problem. I put in a support ticket:

In icebound battleground, I have managed to get permanently stuck with a level that will not end. I believe it happened because of the way that you stage zombies off screen before they become visible. What I believe happened is that a Troglobite was pushing a bunch of frozen Yeti Imps when they ran into a lane change tile. When that happens the Troglobite continues walking leaving the Imps behind. Then what I believe happened is another Troglobite came along with his load of frozen Imps. It got stopped by the other frozen Imps with some still off screen. The Troglobite left them, got killed and now all of the other zombies are dead except whatever frozen Imps are off screen. No weapons continue off the screen to thaw them out. I planted flaming pea shooters in the last column but they are unable to thaw the off screen Imps. There is no way to resign. So I am stuck permanently on this level. Maybe the Imps should thaw after a time if nothing pushes them onto the screen.

Thanks for your assessment! Sounds like what is occurring. 

Look, most of us already know this after looking through the pvz wikia forums, but this doesn't tell me how to reset it. There needs to be a way for that to happen so I can retry and keep this in mind. But I need to know how first.