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Try follow the instruction from an old post on link below.
- 3 years ago
I tried to write to support, but they don’t know how to respond with other templates. Just sharing with a link that doesn't help me.
- EA_Illium3 years ago
EA Staff (Retired)
Hi @DN221337 To confirm when you reinstall the game, once you sign into the connected account you used to back up your progress it should show you the account it has saved (for iOS, Android, etc) do you see this?
- 3 years ago
To be honest, I didn't understand what you wrote.
- Lambsy653 years agoSeasoned Ace
Press the spanner in the game and then go to the help section and fill out the form.you will also need your player I D which you will find in download preferences , it’s the only way to get back your progress. It creates a case for you and EA will reply to you via email
- 3 years ago
The funny thing is that I did as you wrote, but the email support sent only one message. It reads "We wanted to know how satisfactory our support center's response to your last request was." although no response was sent. And what to do?
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