Re: All my info just disappeared
Each of those profiles has number of plants and resources.
If neither of them match yours then your account has been lost and the game is trying to issue you with a new player id number.
If you signed up to EA's email registration system you can try getting a code sent to your email address but it's doubtful it will work.
If you have the original player id number then EA HELP should be able to restore your account from their backups.
Hopefully.
