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MAGICDAVESHROOM's avatar
MAGICDAVESHROOM
Legend
2 years ago

Re: I lost my progress

@spot2711 

If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.

This takes about 5 minutes. 

If you  have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.

Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.

If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.

2 Replies

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    2 years ago

    @Roseradegaming 

    This only works if you already signed up to EA's email registration scheme.

    Go to the loading screen and you will see a cloud icon on the lower left side, tap it, then enter the email address that you gave them.

    (If you use autofil make sure that there isn't a blank space after your email address).

    Enter it and they should send you a unique code to your email address that will download your saved account from the backup servers.

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