Re: June (and now July) rewards not collectable

I have followed the tips given and I am still experiencing the same issue.

You say to include details when I contact support to let them know, but the contact section is apparently looping.

So, I now have uncollectable items on the monthly screen and the 'special screen' and no way to report this. 

What do you suggest?

I thought it had been fixed because I finally managed to get the first one, but now it's back at June 1st.

Marked as SOLVED? Uhh, it really isn't. This is probably a trick, how EA solves problems.

HI @BigKubaVTM Thanks for taking a moment to share what you are running into with the community. 

To confirm the post was marked as solved for visibility reasons, If you are still running into this issue please let us know the requested information in the solved post....

• Device Type and Model:
• Date the issue first started?
• Are you getting an error message?
• If possible a screenshot or clip...
• Player ID (Guide on finding your ID):

Cheers!

This is still an issue.

Samsung Galaxy Tab A running Android 11
June 1st
No error message.

Lots of screenshots posted in this thread, more aren't needed.

8D54F584-EC3F-4BBC-8E4C-C4DB2BA74F08

It's no more a problem and it can be now safely marked as SOLVED.

Both calendars changed at 0:00 UTC. Now there is a button "CLAIM" and you can manually claim your reward. And it works, at least for the first day.

Hopefully, it won't get wrong on the next day.

I cannot receive anything since June 1. i tried waiting for any reply and I still have the same issue

• Device Type and Model: Android | Infinix Note 12 Pro
• Date the issue first started? - June 1, 2023
• Are you getting an error message? Yes
• If possible a screenshot or clip...

• Device Type and Model: SONY XPERIA 10 III (XQ-BT52)
• Date the issue first started? April, May (two days dalay), June (not working at all)
• Are you getting an error message? No
• If possible a screenshot or clip...
• Player ID (Guide on finding your ID): A4D58992-7775-4297-8D28-F82DC582AC1C

OK, my hopes were too high. After 1 day, it returned to the same state. Stuck on Jun 1st and no buttons to collect rewards.

Sorry for talking about "safely marked as SOLVED". It's not solved, it's broken again.

Hi, I tried all the troubleshoot before posting here, so I must say, dear moderator, your solution isn't one.

But *surprise* today I managed to claim the reward for the 1st of June. 

Looks like it works. 

Question: will we get a compensation? I mean, the rewards we were unable to claim. (There was also a timed event that we weren't able to claim)

Best regards,

Crazy Chicken Lady

Able to claim rewards. Someone must have taken a magic wand to both calendars. Big Wave has 5 days left, but seems like will miss out on last 2 days. Wonder how long this will last til magic wand breaks? Time for a cup of ☕!

This is absolute BS. Today is the 12th June. It has now been 12 days, and no rewards available. No daily calendar reward, no Big Wave Beach reward.  It seems very clear that EA Games have no desire OR intention on fixing this.

I have tried clearing cache, uninstalling - nothing works.

If ANYBODY has a fix for this, then please post it.

IF EA games just happen to read this (I have better chances of winning the Lotto) then please fix.

I have a ticket in. Same issue with Big Wave Beach Calendar. I have had calendar synch issues for four months, this seems different as there is no claim button. I have tried all tips in the EA HELP GUIDES. No change.

Thanks for sending over the magic wand mechanics. They did a very good job. Got my calendar rewards. Owe you a cup of coffee. Curious, did u use Mechanical Magicians or Sorcery Success?