Re: Missing Coins after 7.6.1. update
Hi all,
Today I am happy to report that the issue was resolved. An EA member contacted me and after explaining the issue again, they did something on their side. Afterwards, I could finally add coins to my account in any known means (ads, zen garden marigolds, etc.) and my coin total was reset roughly to the total I had prior to the multiplier bug hitting me. I am happy that I can finally play the game again, fairly and with an eased mind hoping that the damn bug is finally gone 🙂
So if you are experiencing the same or a similar issue, I guess the solution is to contact EA Support, explain what you are experiencing, provide screenshots to help illustrate the problem, definitely report it as missing content (NOT a bug!) and see what the support team member will tell you to do and how you would proceed. I cannot, of course, guarantee that the issue will be fixed with the same speed as mine was (if you can call a few days "speed"), but if there is a delay, a good practice is to raise awareness about the issue online. Posting a topic in this forum can help, as well as writing about the issue on other sites. I know the whole PvZ franchise has a fandom website or something, as well as a profile on Reddit, so raise awareness everywhere you can.
I am afraid I do not know much else on what the EA member did to fix the issue, so that's it from me. Hope everyone else who has this issue can get theirs fixed too 🙂