I believe this happened to me once...but I transferred devices. If I remember right, you have to login to game center and then check profiles. I am really sorry if I am incorrect, this was way back when far future was new.
The data transfer / restore system is broken right now. If you'll read through the current several topics you'll see there's a lot of complaints about it - including my own. If enough people report it to Customer Support maybe they'll fix it. Click here to go to the support page, then select 'Missing content' as your topic, select your Platform, then scroll down to the bottom of the page and click 'Contact Us'.
Today happened to me too! 😬
I've opened PVZ2 to play it, and there were no profiles at all! I haven't done nothing on my smartphone prior to that. Just played the game, closed it, and after I've opened it again 2 hours later there was nothing!
I had all the worlds completed, almost all the plants (only few premium missing), around 800 gems and 340.000 gold, and my plants were all well upgraded with seeds.
I've contacted EA, but probably I will wait a lot for the answer.
Do they usually recover accounts? I've spent too much time and real money on the game to just start it from the beginning! 😳
