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I'm sure you've probably already tried it, to no avail, if you're asking about it online here.
But just in case you didn't, I had the same issue with a new REVVL 6 I bought, and the only thing that ended up working was factory resetting it (despite the fact that it was brand new when I got it), then going through multiple updates and restarts to ensure the phone was 100% up to date BEFORE installing PvZ 2 even once. I don't know why, but it did the trick.
Interesting how that worked. If I didn't already have stuff on my phone I'd factory restart it too.
Well, thank you internet stranger for the advice!
I know this post is old but another solution is to download an app called parallel space. I've been using it for a while and it works well.