Re: [RESOLVED] Issues with PvZ 2 After Update 11.5.1 on iOS

An update has just come out not downloaded it yet

Hello everyone,

PvZ 2 update 11.5.2 has just been released for iOS/iPadOS devices, aimed at resolving performance issues some of you have been experiencing in the game.

If the update isn't available to you yet, please try restarting your device or checking the App Store later for available updates. We apologise for any inconvenience caused by this situation, as it's something beyond our control.

Please let us know how it goes and if your issues have been resolved or not.

Thank you. 

Fixed it for me...

Seems ok up to now but haven’t done a lot so I don’t know if the overheating and battery drain have been resolved.

Thank you, the 11.5.2 fix worked for me.

My iPhone no longer tries to melt when there are multiple plants on the screen.

Now @EA_Leeuw and @EA_Cath where is our 1,000 gem compensation for wasting a week of our game play on poor testing and nonexistent Quality Assurance?

Unfortunately it hasn’t worked for me. Still at a snails paste…

You should respect admins and moderators please don’t beg gems from them.

Ok, my game works let’s go!! Thanks EA!!!!

When a business causes an issue for it’s customers, it’s well within the costumer's rights to request compensation for any difficulties that it may have caused.

It’s up to the business to decide if the requested compensation is appropriate and applicable.

(For clarity: It’s not up to the members of the community to decide if the requested compensation should be granted, as you have no formal connection with the business beyond being a customer.)

@qov62sebowof   In past when there had been issues with new updates affecting all players, PopCap did grant some compensations in the form of 'Free' gifts from the store, more often some seed packages and sometimes a small amount of in-game currencies.  

This new bug (system slow down, lagging and overheating issue) is platform related, so I am not sure how PopCap is rolling out compensations for just us affected iOS users.  Of course, if EA manages to persuade popCap to give out free store gifts as a goodwill gesture, I do not mind sharing this with everyone, Android usres included. 👿

it’s fixed for me! i play on iphone 11 that i’ve had for almost 4 years & on the latest IOS (17.5.1)!

Me too 

If you are still experiencing the system slow down and lagging, please check and ensure your App is running the 11.5.2 update as image below.

After I updated to 11.5.2 earlier this week, the game slowed down so much it was impossible to play  I am playing on an iPad 6th generation using os version 17. 5.1.  Do I have to re-download the update to fix? If so, how do I do that? 

Thanks

@7242be   I think you are still running 11.5.1 on your device if you have the lagging issue.

Please check your PVZ2 verion and ensure you have 11.5.2 update loaded as shown in my previou post.

https://answers.ea.com/t5/Plants-vs-Zombies-2/RESOLVED-Issues-with-PvZ-2-After-Update-11-5-1-on-iOS/m-p/13834631#M53762

@EA_Leeuw   That last update took care of the issue for both my devices.  Thank you for escalating that for the community. You don't think you can check with the Dev team to see if they can throw some gems or mints on my account for losing my streak in the Jade league???  😃

Same i had to wait a week until it was fixed. Please i need gems and mints GOOOOO 

Thanks for the info.  I checked and I'm using update 11.5.1. How do I access and download 11.5.2?

Go to App Store, search for PVZ2, locate the App (ignore the OPEN button) and click on the PVZ2 icon to open the update page, then click the UPDATE button to update.

everytime I try to play pvz2 it puts on a black screen then crashes and I don't know how to fix it but I've already restarted, cleared cache, and even cleared my storage.

@Romey6789  Could you share with us a little more information please?

1. What is the make and model of your device?

2. What OS version is running on your device?

3. How much free memories is left on the device?

3. Which PVZ2 update are you using?

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@eieio_31310 wrote:

@Romey6789  Could you share with us a little more information please?

1. What is the make and model of your device?

2. What OS version is running on your device?

3. How much free memories is left on the device?

3. Which PVZ2 update are you using?

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@eieio_31310 wrote:

@Romey6789  Could you share with us a little more information please?

1. What is the make and model of your device?

2. What OS version is running on your device?

3. How much free memories is left on the device?

3. Which PVZ2 update are you using?

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1.Celero 5G

2. Android 12

3. More than half

4.version 11.6.1