Hello @BeeWeeMee Sorry for the delay of this reply.
First I can advise you to turn off your phone / tablet and to turn it on again to see if it helps.
If it doesn't work, can I ask you to try the troubleshooting steps listed on this page?
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
