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Always make sure you have an up to date screenshot of your player i.d. number in case it goes wrong and you need to restore your profiles from EA's backups.
You will find it at; Loading screen/ settings/ build version.
You can ask EA Help Center if they can transfer the profile to another ID but it is a long shot.
You can log into her icloud from your device...
Always make sure you have an up to date screenshot of your player i.d. number in case it goes wrong and you need to restore your profiles from EA's backups.
You will find it at; Loading screen/ settings/ build version.