Re: UPDATE - PvZ 2 Update 11.7.1 - All Progress Lost?

Thanks for your msg. So I was using an ICloud backup copy to restore my phone before I had purchased the phone, however, I’m not sure I looked at the iPhone settings first or went in the PVZ2 app & looked up Player ID.  Anyway, to verify I not only restored the phone again using that version of the iCloud backup copy, but I also used one from 6 days before that. Both times I verified the player ID by going into iPhone settings instead of the app first. I noticed that when I backed up my new phone to the 9/27 copy I had V11.5.2 installed, whereas when I backed up to the 10/3 copy, I had V11.7.1 installed.

So what was confusing me was that I couldn’t get the actual game play data restored via iCloud & my player ID number was the same & not different than my original one. I wasn’t sure exactly what was being saved via iCloud backups.  So I assume that this is a way to get your player ID if you haven’t started playing again with a new ID but the game data will always be loaded via the EA servers, correct? And in this case my game data had been wiped. But now I have Player ID screenshots by restoring via iCloud & can send my screenshot to the EA help center to restore my account game data.