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Cadm_16's avatar
Cadm_16
4 years ago
Solved

Saved data progress suddenly lost

I was playing PVZ 2, Using virtual space since I'm using Huawei Matepad T( a device that can't support Google Play Services). Using GSpace, I've installed the game and started playing PVZ 2. Within 3...
  • eieio_31310's avatar
    eieio_31310
    4 years ago

    From the information shown, you either have

    :

    a) accidentally over written your old account with the new data possible by doing a forced sync

    b) the account data was corrupted or had been reset from the server side

    c) the original account was not associated with the email address you are using for the recovery

    If the problem is either a or b, there is very little chance to recover, you best bet is to make a fresh start.

    If the problem is c, then your account data theoretically is still saved somewhere in the server, but again if you do not know the player ID there is little the help center staff can help.

    Question.  Have you made any cash purchase and have receipts or proof of purchases?  If so, you might be able to reclaim these items onto your new account should you wish to start another one. 

    Let this be a hard lesson to learn for this buggy game, I have lost count how many times I told people to take note of their player ID and register their account with a working email address.

eieio_31310's avatar
eieio_31310
Hero
4 years ago

From the information shown, you either have

:

a) accidentally over written your old account with the new data possible by doing a forced sync

b) the account data was corrupted or had been reset from the server side

c) the original account was not associated with the email address you are using for the recovery

If the problem is either a or b, there is very little chance to recover, you best bet is to make a fresh start.

If the problem is c, then your account data theoretically is still saved somewhere in the server, but again if you do not know the player ID there is little the help center staff can help.

Question.  Have you made any cash purchase and have receipts or proof of purchases?  If so, you might be able to reclaim these items onto your new account should you wish to start another one. 

Let this be a hard lesson to learn for this buggy game, I have lost count how many times I told people to take note of their player ID and register their account with a working email address.

Cadm_16's avatar
Cadm_16
4 years ago

Thanks for the reply, Regarding to your question, I don't have any history of purchases yet. Second, I'd checked my files regarding to my progress to know if my old one was corrupted and this is the main problem and I found out that my old progress was corrupted. I've searched also in the Internet related to this, They said that if the file was corrupted, damaged or have been deleted, There is little or no chances to restore the progress as we know that the saved progress is unrecoverable(even the premium plants unlocked from Arena). So I made a decision to start a new one, But when I unlocked the Arena, I was suddenly shocked when I found out that my rank has been restored and even my Win Streak. So now I was thinking that my file was damaged, corrupted, deleted or maybe missing.

I appreciate your support for finding out my problem, 

Thank You again, Stay Safe and God Bless!

Sincerely,

   - Cadm_16 -

  • eieio_31310's avatar
    eieio_31310
    Hero
    4 years ago

    @Cadm_16   No problems, and thank you for letting us know of the outcome.  

    If possible, could you please delete your images of you player's ID if this is the one you are using now?  it is not wise to let everyone know of your account number even thought this is not your bank account.  

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