I have the same issue every day. This error pop up every time I move in game menus. There is a fix or work around???
Thanks
Community ManagerHello,
I got an update from Google Play this morning and now the Restore purchases message get stuck forcing me to close the game. At least before I got an error message but I could still play. Now it is blocking. I cannot complete pinata on adventure levels anymore or access the store...
Can you check what's happening?
I already tried clearing the cache of the game and reboot the Phone...
Thanks
In my case, I can use the following method to temporarily bypass the pop-up window. See if this can help you. I'm using Android phone.
1. Force close the game. Clear the cache of the game. Shut down any internet connection, include WiFi and data.
2. Enter the game, and then the shop / Adventure levels while keeping the internet disconnected.
3. After entered the shop / Adventure levels, a "Unable to complete purchase" window will popup, you can just click the button to close it.
4. Now you can turn on the internet connection, and then buy items / play Adventure levels as normal.
5. But once you leave the shop / Adventure levels, and you want to enter the shop / Adventure levels the second time, then the ever lasting "Restoring Purchases!" message will show up. You can do nothing and can only choose to force close the game.
Hece every time you want to enter the shop / Adventure levels, you have to repeat all of the above procedures one more time.
@kingfai78 wrote:In my case, I can use the following method to temporarily bypass the pop-up window. See if this can help you. I'm using Android phone.
1. Force close the game. Clear the cache of the game. Shut down any internet connection, include WiFi and data.
2. Enter the game, and then the shop / Adventure levels while keeping the internet disconnected.
3. After entered the shop / Adventure levels, a "Unable to complete purchase" window will popup, you can just click the button to close it.
4. Now you can turn on the internet connection, and then buy items / play Adventure levels as normal.
5. But once you leave the shop / Adventure levels, and you want to enter the shop / Adventure levels the second time, then the ever lasting "Restoring Purchases!" message will show up. You can do nothing and can only choose to force close the game.
Hece every time you want to enter the shop / Adventure levels, you have to repeat all of the above procedures one more time.
Thanks I'll try this.
Anyway it's crazy that Pop Cap is not able to fix this annoying issue and it's getting worst instead.
No one should have to do all these procedure to just play their game
It's been being investigated for several years now, I am not holding my breath!
I know, this bug is nearly as old as the game itself. Every time they release an update it gets better for some players but worse for others. There is no rhyme or reason with it.
It's been reported to EA hundreds of times but they either make out it's a new thing they've never heard of and give you lots of advice about resetting your device etc when the problem lies with them, or they fob you off with it's being investigated.
Unfortunately as I said don't hold your breath for a fix!
