It's been being investigated for several years now, I am not holding my breath!
I know, this bug is nearly as old as the game itself. Every time they release an update it gets better for some players but worse for others. There is no rhyme or reason with it.
It's been reported to EA hundreds of times but they either make out it's a new thing they've never heard of and give you lots of advice about resetting your device etc when the problem lies with them, or they fob you off with it's being investigated.
Unfortunately as I said don't hold your breath for a fix!
