Update to PVZ 2 12.0.1 and lost all progress
Two weeks ago it was perfect. Today when I opened the game (automatic updated), I have to start from scratch. At first I thought maybe this is part of some sort of new tricks for the version, but the...
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Can you please elaborate on this?
If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.
I registered my email with EA in the game a long time ago and got the gem reward. How do I get a unique code sent to my email address and fix my problem in five minutes? Two updates ago I lost my progress and it took help 3 WEEKS to restore it. Lost my progress again with this update and they're "working on it" again. I certainly would love a five minute solution.
My game progress is wiped out every time the game is updated. Previously, I used live chat on the PvZ2 support page. An agent would restore the progress immediately. It looks like the live chat option was removed recently. I can only contact support through an email link on the support page now. I received a response after a few days saying that the ticket has been transferred to a dedicated team. It's still not fixed after a week.