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themdlover's avatar
themdlover
7 months ago
Solved

Want to restore progress

I deleted this game off my device but after choosing the wrong identity. I cannot go back to my old progress. Luckily I took a screenshot of my Player ID so I have been wondering if anyone could be ...
  • eieio_31310's avatar
    eieio_31310
    7 months ago

    You will need to contact EA Help Center by clicking the link at the bottom of this page and seek further assistance.  I hope your progress has not been overwritten as in past, the action of choosing to start with a fresh ID does mean your original progress is replaced.

eieio_31310's avatar
eieio_31310
Hero
7 months ago

You will need to contact EA Help Center by clicking the link at the bottom of this page and seek further assistance.  I hope your progress has not been overwritten as in past, the action of choosing to start with a fresh ID does mean your original progress is replaced.

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    7 months ago

    @themdlover 

    If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.

    This takes about 5 minutes. 

    If you  have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.

    Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.

    If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.

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