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Golvmoppen's avatar
Golvmoppen
3 years ago

Why can't EA support fix this ongoing unable to make purchase issue ?

Please tell about  your experience with  support, have someone got helped whit this unable to make purchase issue  and how ? Tried troubleshooting, updated creditcard, contacted google play , change...
Golvmoppen's avatar
Golvmoppen
3 years ago
@EA_Illium
Yes. I bought a new phone and the first time I downloaded game from Google play store before syncing my player ID it worked. This is obviously linked to my player ID. So yes it's still there "unable to make purchase" 😠.
Sorry, didn't see these before because stopped playing the game. It just made me upset and dissapointed when it continued and continued though I asked for help from support 😔

And now there's no update available so problems are continuing 😢
If you have any possibility to make tech help please contact them, this has been going on for a long time.
sergeyturbay's avatar
sergeyturbay
3 years ago
@Golvmoppen What country are you in? Perhaps your country is under sanctions.
At least there are also such reasons for problems with purchases.
  • Golvmoppen's avatar
    Golvmoppen
    3 years ago
    @sergeyturbay
    No , I'm in Finland. No sanctions here and it worked before I synced my data.
    • sergeyturbay's avatar
      sergeyturbay
      3 years ago

      @GolvmoppenOK. Here is my case:
      I live in Ukraine. The regional language on my phone was Russian, because I communicate in it. Shopping in the store did not work until I changed the regional language on the phone to Ukrainian.
      This is how sanctions work 😳

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