Why can't I restore my purchase

I've been having a lot of trouble and bugs with the game. I can't enter the shop because of the infinite RESTORING PURCHASES screen. Also, usually one of the daily challenges are to complete five Adventure levels for seed packets and I don't get any seed packets at all. Instead it went from complete five to complete only two adventure levels. Can someone please help with this issue? I'd like to talk to someone from EA Support to help resolve this issue for me.

The "Infinite Restoring Purchases" bug is a known issue that has been in the game for like half a year now. We call it "the Daisy of Doom" and you'll just have to wait until Popcap fixes this bug. Here you will find more information about the bug and possible workarounds: https://answers.ea.com/t5/Plants-vs-Zombies-2/Infinite-Restoring-Purchases/m-p/10593519#M39182 

There are two different Adventure level quests. However, none does reward seed packets:

• Beat 2 Adventure Mode levels - Reward: 6 gems
• Beat 5 Adventure Mode levels - Reward: 2 gems

The first one is only available for 'new players'. You'll count as a 'new player' whenever you (re)install. After two days you won't count as a 'new player' anymore and you'll get the second quest.

Oh wow! Thank you so much! I just sent a case file to them too. Lol but with other issues. Thanks again!

I purchased an item yesterday and am getting the infinite restoring purchases message regardless of wifi on or off.  A previous post showed this as being resolved in September but clearly it is not.

I guess it might little unclear on what to do but what I did was disconnect wifi, turn on airplane mode, login with airplane mode on to show I'm offline, enter the store, and turn turn off airplane mode. Stay in the shop til it updates itself and Restoring Purchases shouldn't pop up.