Thanks for the reply @rainz_is_a_bot .
So it is a local issue, this suggests the problem is either with your phone or the game.
FYI, I have an iphone SE recently and got everything transferred over from the old 7plus, it runs without the issue you experienced, so I am more inclined to think there is a possibility of data corruption on your game. Since you cannot use the game any more, I suggest to delete the game and install it again from fresh and see if this makes any changes, BUT (and it is a big but) before you do anything to PVZ2, please make note or take a screenshot of your player ID if you have not already done so as this is an important detail you need to provide to the EA HELP CENTER staffs should you required their assistance.
In your case, you might need to get this information from the iphone's Settings since you cannot open the game. Steps are below.
1) From you main screen, go to Settings
2) Scroll down until you find the PvZ2 app
3) Click on the PvZ2 App and you should find your player ID under the PLAYER INFO section.
I followed your steps as told, but when i went to find my player ID, it said unknown. I still have not opened the app yet, but i imagine it will crash
@rainz_is_a_bot @eieio_31310 I‘ve read about similar issues on iOS 15. What version are you on? I update my OS manually to make sure I don‘t run into such problems.
I am ios 15.1… on the app store it says ios 9+? Is it an issue with the ios 15 beta?
edit: i believe there is a way to downgrade back to ios 14, will i have to do that to play PvZ2?
My iphone came with IOS 15.0.
I did not need to install PVZ2 this time because when I place the new phone next to the old one, it offered me to copy the system over. I have noticed there is an update for 15.1 but normally I check a few IOS sites first to ensure no bad side effect before I do the update. (It was a hard lesson learnt when I let the phone to auto update to IOS 11 and messed up my battery life for a few months)
@rainz_is_a_bot wrote:... i went to find my player ID, it said unknown.
Oh dear, this looks like the installation is either incomplete or corrupted data. It also explains the reason why the game cannot startup. I hope you still have it running on your old phone to get your player ID because without this critical information the chance to recover your game account is quite slim.
Im not too worried about my progress, i just want to play. Should i go back to ios 14?
edit: pvz1 and pvz heros works
@rainz_is_a_bot wrote:Im not too worried about my progress, i just want to play. Should i go back to ios 14?
If there is an option for you to roll back to IOS 14, then I say give it a try, in respect of PVZ2, I think you have nothing to lose if game progress does not matter.
