[INFO/GUIDE] How To Effectively Report Feedback In Plants vs. Zombies™ 3

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How To Effectively Report Feedback In Plants vs. Zombies™ 3

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Hello players!

We're glad to see you active and passionate about Plants vs. Zombies™ 3! We hope you have having a blast with the soft-launch version of the game!

Your ideas and feedback are always welcome, whether they are positive or negative. It's always good to know what works and what doesn't to make sure the teams can create the best gaming experience. 

As a disclaimer, Community Managers are not part of the Plants vs Zombies team. However, we can relay bugs, improvements or ideas to the appropriate teams! Keep in mind that it doesn't mean that every ideas will be necessarily implemented, but that the teams will take a look at it. CMs do not have a weigh in the decisions, we are just the middle men & women.

But, we would like to give you some keys and advice to make sure that you can report the best feedback 🙂 So if you have any suggestions regarding the game, check out this guide on how to effectively report feedback!

1. Using the right channel.

If you are here, you can probably ignore this first piece of advice! However, here are a few things to remember:

• Make sure that you post in the right category. If you are experiencing a bug, it's best to report it in our Bug Reports channel. You will be prompted to add useful information such as the model of your device, troubleshooting steps you have tried, how to reproduce the issue, etc. If you are having technical issues (such as installation, crashing...), then you should post in the Technical Issues forum. For any other discussions about the game, you are in the right place in the General Discussion board 🙂 
• If you know other players who would like to report anything about the game, make sure to redirect them here! We have less visibility on other channels, and they will always be welcome in the Answers HQ community.

2. Using the right language.

Thankfully, the community here is very kind so this is a general reminder. We understand that some bugs or features can create frustration and we will always welcome negative feedback as long as it's not abusive. There are real human beings working behind the scenes so keep it cool, keep it clean 🤓

3. Using one of the Why/What/How's in your feedback.

While it is good to know if you like or dislike a particular feature in the game, make sure to add a little bit more to your feedback. It doesn't have to be too long, but it's great if it includes one of the Why/What/How information in your post. For example, let's say that you dislike some of the most recent added levels:

• Why do you dislike it? Is it too difficult, too easy?
• What would you change about it? What could be improved here? What plants could be used more effectively here?
• How would you improve this level? How would the difficulty need to be adjusted?

Don't worry, we don't expect you to come up with a solution by yourself, but adding a little bit more to your message can help us out determine what the main issue is!

4. Letting us know how you feel.

It's been amazing seeing some of you writing detailed feedback on new features or solutions to implement. However, just letting us know how you feel about a certain aspect of the game is already plenty of feedback for the teams. You don't always have to come up with a solution for a problem, sometimes we only need to know how that problem makes you feel! For example if you are playing a specific level, are you feeling frustrated? Bored? Are you having a blast or are you quitting the game because you're feeling angry? Maybe other players are feeling the same way about it and it means that maybe the difficulty needs to be adjusted one way or the other. So don't worry too much if your piece of feedback doesn't amount to a 5-pages essay!

5. Letting us know what you like.

Of course we value negative feedback and constructive criticism, but sometimes it can help the teams to know what you like in the game so they can have a better understanding of the situation! For example if you find a level too hard to complete, you can add as an example a level that you liked where the difficulty was challenging but not impossible. Receiving positive feedback means that future implementation can follow the same pattern.

Finally, keep this in mind: constructive pieces of feedback help us plant more adorable baby Peashooters: