Bug

Product: Растения против Зомби™ 3
Platform:Android
What's your device's make and model? Poco c51
What version of the operating system are you using? Android 13 go
What is your Player ID? p-1d3e86d2-9138-4c0d-a1e8-833d96f1ee09
When did this happen? (dd.mm.yy hh:mm) 24.07.24 4:37
How often does the bug occur? Rarely (0% - 9%)
Connection Type Mobile
In which country are you located? United states
Where did this issue occur? Please include menu name or in game location. in the initial menu with the arrangement of the city
What kind of issue do you have? Сбой
What happens when the bug occurs? the game does not register a tap
What do you expect to see? fixing an error on my device
Steps: How can we find the bug ourselves? I don't know about you, but I have to complete a level and with a random chance the game will stop accepting tapping

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hello, I have a problem the game with a random chance stops registering a tap on the screen. the interesting thing is that the game does not freeze, it continues to work, but you can't click anywhere and you have to restart the game. I hope you can tell me how to remove this