Missing items and data wiped out by EA
I made multiple purchases and when i logged in recently i found out my items and data was wiped our by EA, which i than contacted help support who refused to refund me for the items i purchase which i did not get or even restore the item all they did was send this message and close the chat. my account was linked to EA account and google play account which both i have connected and tried been contacting ingame support to which the answer was the same as see in the screenshot "Please note that previous progress is wiped and currency earned in previous verision is not transferred" so the money i spent in buying things get deleted which i paid money for is gone? so i purchase the product with my hard earn money for nothing? i am not donating to the game and they offer compensation which wasnt what i purchased and the value of the compensation doesn't even match what i purchased
Can't Receive Purchased Items
Hello, I’m playing on my iPhone, and my account is set to Ireland. Today I purchased the Plant Pass, while the system told me “The purchase was successful,” the game showed: “Something went wrong with this purchase. Please restart the app to try again.” I thought it might fix itself after a while, so I then bought the Starter Pack. However, the Starter Pack contents still never arrived. I bought it two more times, and then realized that my card was charged every single time. I tried restoring purchases, but it says “No Purchases to Restore.” What should I do? Has anyone else had the same issue?Lost Progress Restoration - PlayerID 18133013477
Subject: Lost Progress Restoration - PlayerID 18133013477 Message: Hello EA Support, I have lost all my progress in Plants vs. Zombies on my iPhone. My account was linked to Game Center with the nickname "Бліда білка 37". After an app glitch, the game reset to Day 1-1 and created a new profile named "NASTIA". My old PlayerID was: 18133013477. My Game Center email is: [edit: email address removed]. I have already tried reinstalling the app and reconnecting Game Center, but my progress did not return. Please help me restore my levels and achievements to my current device. I have attached screenshots of my Game Center profile and my old PlayerID for verification. Thank you! (CM: Thread moved from RU PVZ to EN PVZ. Please post in the language of the board.)
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