I logged on today and my skins were gone

Game: Plants vs. Zombies: Battle for Neighborville
Platform: PlayStation 4 Slim
Please specify your platform model. PlayStation 4 Slim
Please provide your Xbox gamertag or PSN ID. (Optional) BCT_Jogabo15
In what game mode did the bug occur? Any/All of them
Summarize your bug: i logged in after a while of not playing, saw my skins, customized them, logged on the next day and they're almost all gone
Steps: How can we find the bug ourselves? Repeat what i say i did below and ask other people?
How often does the bug occur? It hasnt stopped since i found it

So i tried to reply to an EA Admin on a different post like 30 minutes ago, but when i looked back at it a few minutes later i didnt see it anymore. luckily i copied it before i left the tab originally so i could explain to some guys i know and ask them about it as well without completely re-typing it. I saw he got a reply with the format he used to summarize so used the same one here above. But anyway, here it is below pasted back as it was in the other post

I just came back to the game yesterday after not playing for a while. I looked in my locker, seeing my skins, and was trying on a few that i never equipped before, and everything was normal. then after a while, my sister wanted to join and fight each other in giddy park. We don't own more than 1 device with the game on it, so we just played split screen. after she logged onto the game, i switched teams to the zombies bc she only wanted to play as the plants. After she was done on the game, i changed back to plants, and my skins were unequipped. i thought maybe it was just a bug, but then today i hopped on the game and tried to re-equip them, but it turns out theyr gone completely. im sorry i dont have much evidence, and i dont remember what they were called unfortunately, but im wondering if i somehow did a bug or something on accident that made them disappear? I know i put in kind of a lot of detail but idk what wouldve caused it to happen so i just figured id include everything i remember doing in case itll help. Im gonna be looking at all the skins in the game and try to find the names of the ones i remember having, i know i had a like 3 legendaries for the dragon plant and maybe others but the dragon is the only one im sure of the rarities for. please help me if you can

I think i found the plant skins i lost, but i know i had parts of some sets but not the full skins. I dont have literal photographic memory, but its good enough that im trying to find a site that displays the individual parts of each outfit to see if i can remember the ones i had or at least used. I dont know if i lost any zombie skins bc i never really played that team that much unfortunately. Ill try to send a follow up message maybe tomorrow with the things i can remember seeing. Thank you for taking time to read this if anyone sees it