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evv2ek367m2t's avatar
evv2ek367m2t
Newcomer
10 days ago

logging in and switching device

Hi everyone, we're still currently on the early access or beta mode so I understand there are some glitches with linking or saving game progress. Recently, I lost my account and game progress. I ori...
android
installation
progress issue
technical issues
EA_Wren's avatar
EA_Wren
Icon for EA Staff rankEA Staff
9 days ago

Hello evv2ek367m2t​ , I'm really sorry to hear that! In order to help investigate this, can I ask you a few questions and make sure I'm understanding this right?

  1. What are your device's make and model?(Example:Samsung Galaxy 24):
  2. Did you get the build from the Google play store or another source:
  3. When did the issue occur, was it sudden after logging in on another device, or after an update etc?:
  4. Were you able to progress on the same accounts on both devices, without any warnings or issues before you lost your data?:
  5. Any other details you can give to help us find the bug?:

To clarify, you played as guest on tablet, created a new EA account and linked it. Then you played as guest on your Mobile until you were able to link your account and you linked your EA account which carried over your progress from your tablet? Then you went to play on your tablet again your progress was gone on both devices? 

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