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y1233mch1h8m's avatar
y1233mch1h8m
2 years ago

[New Report] Oops! Error Message When Launching Game

[ Spoiler ] I am clicking the restart but still have same message. i used force close, cleared data but still can't fix the issue.
technical issues
EA_Wren's avatar
EA_Wren
Icon for EA Staff rankEA Staff
2 years ago

Hey folks,

Thanks for your reports, we are currently looking into this. Could you check if this issue still occurs with your device language set to English?

ABDgn's avatar
ABDgn
2 years ago

Yeah still occurs

  • EA_Wren's avatar
    EA_Wren
    Icon for EA Staff rankEA Staff
    2 years ago

    Sorry to hear that @ABDgn , have you tried any mobile troubleshooting steps as of yet, like clearing cache or reinstalling the app?

  • ABDgn's avatar
    ABDgn
    2 years ago

    Yes I did but nothing has changed

  • ABDgn's avatar
    ABDgn
    2 years ago

    Umm will it be fixed or not since I've been waiting for Almost 2 months.

  • EA_Wren's avatar
    EA_Wren
    Icon for EA Staff rankEA Staff
    2 years ago

    Hi @ABDgn 

    Would you be able to try again on the latest version of the game, 10.0.22 and let me know if this issue is still occurring for you?

  • ABDgn's avatar
    ABDgn
    2 years ago

    Oh yeah it fixed, I can play now. Thanks for helping.

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