The game made an error and won't let me play anymore

Hey folks, SergeantIcy​ au5dv8mbpzgp​ Tomshas16​ 

Please try again to see if you're able to get back  into the game, and let me know if you run into any more issues 🌱

Thank you all for the clarification and patience, I hadn't realized it was fusing in Zen garden from the initial report! This issue has been validated, raised and is being investigated 🌻

Hey au5dv8mbpzgp​,

I've merged your thread with one that seems to be having the same issue. Could you provide the details EA_Wren​ is asking for, please? 🙂

In Zen Garden I mean

Me and my several friends have the same question. Please fix this as soon as possible.@EA_Wren

I just tried to fuse 2 giant sun–mushroom into a mega sun–mushroom, then the game crashed immediately and I CANNOT play anymore now. Could you try to fix this terrible bug?

Ive just had the same issue and i could answer.

• I dont think device matters much but I have a realme gt2 pro
• The game showed the error message the moment you try fusing the 2 giant sun shrooms
• I have the build from the Philippines 
• Plant level on the mega sunshroom was 4 and so was giant sunshroom
• I dont know my player ID but i have my game linked
• The pictures are taken the moment the error showed up and then after restarting the game, deleting cache, force stopping

Hi SergeantIcy​ Thanks for the report! Could you provide more details around this:

• What device are you playing on: (eg: samsung s21)
• Would you be able to attach an image of the error, or share the error code that you encounter on restart?
• Were you able to fuse mega sunshroom before or did the crash happen on your first time?
• What region did you get the build from?
• Do you know roughly what levels you were on?
• Do you know your Player ID and did you link your account?

Any extra information you can share around the issue would be helpful 🌻