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SergeantIcy's avatar
SergeantIcy
Seasoned Newcomer
20 days ago

The game made an error and won't let me play anymore

I was just fusing the 2 big sunshrooms into the giant sunshroom and then an error occurs telling me to restartthe game. I did it multiple times and nothing happens. It's still errors. Now I can't pla...
android
crashing
progress issue
EA_Wren's avatar
EA_Wren
Icon for EA QV Team rankEA QV Team
17 days ago

Hi SergeantIcy​ Thanks for the report! Could you provide more details around this:

  • What device are you playing on: (eg: samsung s21)
  • Would you be able to attach an image of the error, or share the error code that you encounter on restart?
  • Were you able to fuse mega sunshroom before or did the crash happen on your first time?
  • What region did you get the build from?
  • Do you know roughly what levels you were on?
  • Do you know your Player ID and did you link your account?

Any extra information you can share around the issue would be helpful 🌻

Tomshas16's avatar
Tomshas16
Seasoned Newcomer
17 days ago

Ive just had the same issue and i could answer.

  • I dont think device matters much but I have a realme gt2 pro
  • The game showed the error message the moment you try fusing the 2 giant sun shrooms
  • I have the build from the Philippines 
  • Plant level on the mega sunshroom was 4 and so was giant sunshroom
  • I dont know my player ID but i have my game linked
  • The pictures are taken the moment the error showed up and then after restarting the game, deleting cache, force stopping

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