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Do you have access to the email on the other EA account that your gamertag is linked to? If so, you should be able to verify ownership and log in at www.origin.com to update the password. Try that and let me know if it helps.
Yeah. It’s the email I used to make this account.
- EA_Aljo6 years ago
Community Manager
You can't have the same EA account with 2 different email addresses. The account your gamertag is on, is using a different email address. That's the one you need to sign in with and try resetting the password.
- 6 years ago
It is the same email. I don’t know what else to say. I logged in to Microsoft with the same email that I received your reply from. I just checked.
- EA_Aljo6 years ago
Community Manager
Your EA account is on a different email address than your Xbox account. Can you think of any other email addresses it might be on? If so, you should try using that to reset the password.
- 6 years ago
I’ve never made an EA account other than this one. It was most likely automatically made with the Xbox account.
- 6 years ago
I’ve tried filling out a webform multiple times and each time they say that they do not have enough information to confirm my identity. I don’t know what else to do.
- EA_Aljo6 years ago
Community Manager
Unfortunately, there isn't anything else you can do. Except for playing on a different EA account that is linked to a different Xbox gamertag. If they say you aren't providing enough information, that means the answers you're giving don't match the history of the account.
- 6 years ago
I said every EA game I’ve owned and every DLC I’ve bought. I can’t just get all of that game progress back or the DLC. I’m going to lose everything on every EA game because I changed my gamertag?
- EA_Aljo6 years ago
Community Manager
I'm really sorry. I understand the frustration with this as I'd hate to lose my account as well. Unfortunately, we can't do anything until you verify ownership by accurately filling out the webform.
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