“EA account is invalid”
Everytime I try to play an EA game it says my EA account is invalid. But I’ve never made an EA account I’ve only used my Xbox account.
Forum Discussion
EA_Aljo
Community Manager
Community ManagerYou can't have the same EA account with 2 different email addresses. The account your gamertag is on, is using a different email address. That's the one you need to sign in with and try resetting the password.
It is the same email. I don’t know what else to say. I logged in to Microsoft with the same email that I received your reply from. I just checked.
- EA_Aljo
Your EA account is on a different email address than your Xbox account. Can you think of any other email addresses it might be on? If so, you should try using that to reset the password.
I’ve never made an EA account other than this one. It was most likely automatically made with the Xbox account.
I’ve tried filling out a webform multiple times and each time they say that they do not have enough information to confirm my identity. I don’t know what else to do.
- EA_Aljo
Unfortunately, there isn't anything else you can do. Except for playing on a different EA account that is linked to a different Xbox gamertag. If they say you aren't providing enough information, that means the answers you're giving don't match the history of the account.
I said every EA game I’ve owned and every DLC I’ve bought. I can’t just get all of that game progress back or the DLC. I’m going to lose everything on every EA game because I changed my gamertag?
- EA_Aljo
I'm really sorry. I understand the frustration with this as I'd hate to lose my account as well. Unfortunately, we can't do anything until you verify ownership by accurately filling out the webform.
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