@saintlydevilis It sounds like you are having a device issue, have you run through the troubleshooting steps I linked above?
As the iPad2 no longer gets iOS updates from Apple you may see some issues with running apps.
So in other words, your saying this is a bug of the game.. An opponent leaving the game, due to rage quit should not lose me a star. Effectively this is another fault in EA's game.
Community Manager@saintlydevilis If the app closed then this could point to a device issue. Have you had a chance to run through the troubleshooting steps for your device? If not, please let me know what you are playing on and I can link you to the relevant steps.
Before playing I close every app on my iPad, I also clear all history, I then reboot the iPad. When I've done all that, I sit next to the router on my home wifi of 5G, and then finally I play the game. I've checked my wifi with wifi analyser and all is good, where I am sat playing next to the router. No other game or app has caused issues like this on my iPad.
Doing all this, has stopped these kind of issues in the past. But, this time I could see no reason why the game should cut out. Why was it suspicious? Because my opponent was down to 1 in health and I had 18 health, I was literally about to win that turn.. Then boom.. Gone. Now, that is either miraculous cut out, or something funny is going on.
@EA_Darko I think those are all the steps that I need to have followed for iPad. By, the way anything new to sorting the advert issue? As I still do not get adverts, which is hindering my progress in the game, and causes other issues like daily challenge. I've tried loading the game on another device and yes it gets adverts, etc.. But it won't sync over all cards.. 😢
Community Manager@saintlydevilis Please attempt the iOS troubleshooting steps to see if they help. You can find them here: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
@EA_Darko I don't mean to cause offence when I say this. But, did you read what I wrote? I follow all those steps. I'm not going to re install the game every other week, that would be just ridiculous. I have all the latest updates for the game, as you can see in the App Store when a game is updated. I check when iOS is updated. I do realise you probably speak, write to many people per day, and for that reason I try to say when I have an issue what I have done, or checked to see where the problem myself before contacting a help desk/team. But, a standard preprinted response does not always correct an issue. It feels from customer perspective that us players are treated as idiots. Even when some of us, do try all we can ourselves before trying to contact EA.
Anyway thank you for replying.. I guess it will be one of life's mysteries.
@patdk75 It makes no sense on the syncing over the game to lose all those cards. It maybe it's not working correctly, but trying to get help about it is not easy. Unless an issue works out on a preprinted standard response.. No one interested. 😔
