Battle for Neighborville crashing every time i run it

Hey @iluminatethesky I am also having problems with the black screen issue. I was wondering if it is something to do with my hardware. Could you mind and see what the problem is. I will add my dxdiag file. Thanks for helping others. It gives me hope to be able to play the game.

Specs:

Windows 10 pro x64 Build 18362

Intel Pentium Gold G5400 CPU @ 3.70GHz (4 CPUs)

NVIDIA GeForce GTX 1050

16 GB RAM

( DirectX 12)

Hope that was enough info 🙂

Hey @TheRealMage04

It could have something to do with your CPU.

Here are the Specs: https://www.ea.com/games/plants-vs-zombies/plants-vs-zombies-battle-for-neighborville/buy/pc-system-requirements

Also, have you tried switching to DX11, instead of DX12?

Thanks 🙂

- iluminate

No I haven't tried to switch from DX12 to DX11. How do you do that exactly.😳 Sorry I'm not that good in computers. Thanks for taking your time to help me

Hey @TheRealMage04

Usually there's an option to switch to DX11 in the Documents folder for Plants vs Zombies Battle for Neighborville, in the "Profsave_profile" File, but I'm not seeing anything there at the moment.

Still doing some research for you, but like I said earlier, your CPU could be playing a role in this issue as well.

- iluminate

Ok thank you for the help. I am going to try if I can change the DirectX thing. The CPU might be the problem but I really hope not. Please, if you have more advice, I would be really grateful😃 

Hey @iluminatethesky. I used the website Userbenchmark to compare my CPU with the requirement cpu and mine is 30% better. So the CPU can't be the problem. On my dxdiag file I see almost at the bottom that the problem begins with PVZBattleforNeighborville.exe. When I go on my file location for PVZ BTN....I don't see that file nowhere except PVZBattleForNeighborville file. I don't know if it suppose to look like that. Pls help

@EA_AticI just did the clean boot. And there was no difference. Still having a crash after the EasyAntiCheat screen. What should I do. I also tried reinstalling the gpu drivers and there was no difference also. I really feel sad after trying everything ☹️ 

@Ivansolidsnake @TheRealMage04  If you have tried all the above steps including what was mentioned in the firth replies could you provide a DXdiag or MSinfo (remove IP adress manually for security reasons): https://help.ea.com/en-tr/help/pc/how-to-find-and-attach-your-msinfo/

Also it makes it easier to provide all information available and sum this up to get to the bottom of this problem asap

- Has it ever worked?

- Do other EA (preferably current) games work?

- Is Windows up to date?

- Running addition background apps? Virus scanners or mouse software or RGB control apps etc...

- What have you tried so far to fix the problem?

- Please provide details on what happens on the moment it crashes and at what stage?

@XTRA-Larsiano 

Has it every worked?: NO

Do other EA games work?: NO

Is Windows up to date?: YES

Running addition background apps?: YES, but I did clean boot so the background apps is not the problem in this case

What have you tried so far?: 1) Uninstall and reinstalled the game

                                              2) Run Origin and PVZ BTN as administrator 

                                              3) Run a clean boot

                                              4) Deleted all of the cache in Origin Folder

                                              5) Updated the GPU drivers until the latest (436.15)

                                              6) Tried to use a new Temporarily Account (Windows)

                                              7) Disable the Origin in-game Overlay in the Origin Launcher

                                              8) Made sure that Origin and PVZ has access to Windows Firewall

                                              9) Reinstalled the Drivers

                                            10) Tried repairing the game

                                            11) Made sure my internet is working correctly

Provided details on the crashed moment: I press play in the Origin application. A loading screen pops up showing EasyAntiCheat etc. After its done loading the screen... it goes away. Then a

black window appears for like 2 seconds and crashes. Immediately it brings me back to Origin.

NOTE: I haven't tried uninstalling and reinstalling the Origin launcher. Last year I build a new computer. I downloaded Steam and I could play games very well on that launcher. I noticed that   not all of the games is on Steam but also Origin. I then downloaded Origin to be able to play other games to. I finished downloading the game and want to go in Origin.Origin just popped up with a white window and nothing happened. I tried a lot of things and nothing worked. Now a year later I tried to do the same things in hopes to make Origin work. Just last week I tried again uninstalling and reinstalling Origin and deleting the OriginThinSetup.exe file and it FINALLY worked. I was so happy that I could finally get games on Origin. I installed Apex. For some odd reason it didn't want to launch. I just thought it is one of a bug and the Company still needs to fix that. Then last week I also found out that a new PVZ Game came out. I was so happy because I was addicted to GW1 and 2 so I couldn't resist not buying this awesome looking new GW game. After downloading it, the game keeps on crashing after the loading screen. I tried over and over, but nothing works. Then I came here in hopes of getting this game to work. You won't believe how happy I would be if I get this game to work. I would be very thankful. That's why I am scared to uninstall and reinstalling Origin. I hope it makes sense.😳

Sorry for my bad English and for this long message. I would be really happy if I get this game to work. Thank you for helping!  

@XTRA-Larsiano 

Has it ever worked?: NO
Do other EA games work?: NO
Is Windows up to date?: YES
Running addition background apps?: YES, but I did clean boot so the background apps is not the problem in this case
What have you tried so far?: 1) Uninstall and reinstalled the game
2) Run Origin and PVZ BTN as administrator
3) Run a clean boot
4) Deleted all of the cache in Origin Folder
5) Updated the GPU drivers until the latest (436.15)
6) Tried to use a new Temporarily Account (Windows)
7) Disable the Origin in-game Overlay in the Origin Launcher
8) Made sure that Origin and PVZ has access to Windows Firewall
9) Reinstalled the Drivers
10) Tried repairing the game
11) Made sure my internet is working correctly
Provided details on the crashed moment: I press play in the Origin application. A loading screen pops up showing EasyAntiCheat etc. After its done loading the screen... it goes away. Then a
black window appears for like 2 seconds and crashes. Immediately it brings me back to Origin.

NOTE: I haven't tried uninstalling and reinstalling the Origin launcher. Last year I build a new computer. I downloaded Steam and I could play games very well on that launcher. I noticed that not all of the games is on Steam but also Origin. I then downloaded Origin to be able to play other games to. I finished downloading the game and want to go in Origin.Origin just popped up with a white window and nothing happened. I tried a lot of things and nothing worked. Now a year later I tried to do the same things in hopes to make Origin work. Just last week I tried again uninstalling and reinstalling Origin and deleting the OriginThinSetup.exe file and it FINALLY worked. I was so happy that I could finally get games on Origin. I installed Apex. For some odd reason it didn't want to launch. I just thought it is one of a bug and the Company still needs to fix that. Then last week I also found out that a new PVZ Game came out. I was so happy because I was addicted to GW1 and 2 so I couldn't resist not buying this awesome looking new GW game. After downloading it, the game keeps on crashing after the loading screen. I tried over and over, but nothing works. Then I came here in hopes of getting this game to work. You won't believe how happy I would be if I get this game to work. I would be very thankful. That's why I am scared to uninstall and reinstalling Origin. I hope it makes sense.😳

Sorry for my bad English and for this long message. I would be really happy if I get this game to work. Thank you for helping!

Can someone please help me! That's all I've been asking for, for the past week. Please