Hello,
Thank you for the reply! I tried this and it didn't fix the problem. It did make the game immediately go fullscreen, but the screen still remained black with the in-game cursor present. I've included a capture of what the file looked like exactly when I changed it as it was formatted a little bit different then what you posted.
Do you have any overlay programs running? Like Fraps, RiviaTuner, Overwolf, MSI gaming app or things like that?
Overlay programs and Origin in Game cause weird issues when used together.
*Since you did a clean boot it's unlikely this is the case*
Try going to nVidia Control Panel's 3D settings and Default them.
Then re-do the forcing High Performance Processor for PvZ2.exe
This didn't work either unfortunately. I reset nvidia settings to default in the nvidia control panel and forced the game to run with that graphics processor, but all I got was a black screen still.
Also, none of those services were running in the background.
Maybe try disabling the nVidia card by either using that 3D setting to force the Intel or just straight up disabling the nVidia card.
I'm curious if this would cause a different issue (i.e. error message about Intel Graphics) or if it would present itself in the same way.
If it presents itself in the same exact way with the nVidia card disabled, this would lead me to believe the nVidia card isn't actually doing it's job (i.e. Optimus isn't switching correctly).
If that's the case (optimus isn't switching on the nvidia) uninstalling the drivers (intel and/or nvidia) and clean wiping them with DDU can often bring them back up to working correctly.
My post here should cover it.
http://answers.ea.com/t5/Technical-Issues/Problem-with-Intel-Driver-update/m-p/5277678#U5277678
Sorry it isn't exact steps. Getting a non-working Optimus to work right is always a bit of trial and error but wiping drivers and starting over usually is a step in the right direction.
--
If when you disable the nVidia and get a different error or it starts working, then we at least know to point the finger at the nVidia. In that case wiping with DDU is probably the step I'd take anyways though.
--
Sorry for the incoherent ramblings. I'm heading to bed but I'll check back tomorrow morning.
If you want, you can post your DXDiag. Maybe something will jump out. Maybe it's something silly like Windows DPI settings not being 100%.
Community Manager
@YRVIL wrote:
@WootCandy Yea I’m having the same problem my game is only showing the black screen with in game sound and the I game cursor bit it’s enlarged by a lot
The last response to this post is from 2017, so I will be locking this post down though to avoid further necroposting. If you still need help with this specific topic please create a new post on our boards.
If you're using any overlays like Discord and Origin In-Game, try disabling those before launching the game. If you perform a clean boot, you can quickly identify if it's a third party program running in the background.
How to Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
