For things like this you should be contacting Customer Service, so they may look into your account.
EA StaffFor things like this you should be contacting Customer Service, so they may look into your account.
EA Staff (Retired)Hey @OllieMatiah_13
As @OverclockdToastr says our customer support team should be able to help with this. Just make sure you have a picture/screenshot of your purchase so they can verify it when you speak with them.
To contact an adviser please follow the steps below:
1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.
Cheers,
- Andy -
EA Staff (Retired)@OllieMatiah_13 - glad you were able to get it sorted 🙂
- Andy -
I have purchased coins but it didn't come
