I've purchased three $19.99 coin packs in the last four months.
On 3/31/19, I purchased a pack and I did not receive the coins. I called PS customer service the next day and they refunded me the money.
On 4/23/19, I purchased a pack thinking surely the problem wouldn't repeat, but it did.
On 7/20/19, I purchased yet another pack and didn't get the coins. Since it's Sunday, there's no one to speak with at PS and the chat function just sends me into a help file. Gee, thanks...
Desperate to get the last sticker of the Disco Chomper that Rux is selling me right now, I downloaded the ONLY add-on pack that I don't own (the one that gives you Party Imp and Party Citron?), even though I have those characters so I could get a load of coin stickers. You guessed it: the darn thing didn't load.
Someone please help my son and me. This is my favorite game, but this stinks.
I really don't want a refund at this point; I want the coins!!
I've essentially had the same experience. I bought the packs mainly because they were offering the bonus coins. I just figured it would be a quick fix but here I am almost 4 months later and still waiting.
I will add though that after posting my previous comment, I did receive the $600k+ coins from one of the $19.99 coin bundles I purchased. They did not add the bonus coins I was supposed to get though.
Now if I could get the rest of the coins I purchased, which should be around $2.5 million or so, then I'll be good. I just don't understand why it would take this long to get remedied. I hope you have better luck. My son and I love the game and are looking forward to the next one but this has definitely left a sour taste in my mouth with any game that has microtransactions in it.
Community Admin@CAJONES777 Oh, hey, I was under the impression that this was resolved, after your post, this was looked at again. If you can bump your support ticket to clarify what's missing that should help things to move along.
@Buck_Eastwood Hey, were you able to reach out to support? They should be able to look into this sort of thing. If you can grab images of your receipts that should help too.
I tried EA support, but their chat function wasn’t working for me last night. I hope to make it home in time to try again this afternoon.
Well, almost two (2 ) hours and four (4) EA customer service agents into it, and still no resolution. Currently, I've turned the PS4 off and unplugged the PS4. It's supposed to stay like this for at least 20 minutes. I'll then start it in safe mode and rebuild the database. It'll be the second time tonight for that trick.
I'm reaching the point of diminishing returns. My time off work is worth money, too. I may just cut my losses. Sad thing is, I'll never be confident enough to purchase anything with real money from EA/PvZ2 again. 🤐
And what does that mean for the new PvZ? Will I be able to purchase anything for it with any confidence?
an hour ago I purchased the 280k coin pack twice on store.playstation.com (the higher packs dont show up except ingame) hoping it would work since the 600k+bonus pack I bought a month ago ingame never gave me the coins (EA support ended up telling me to contact psn support, psn support told me to contact EA support)
EA Needs to fix this issue ASAP
if any staff can confirm transactions, my transaction ID's are 148094713992 and 148094713974 (I have already tried all the tricks to see if I can fix it myself, except a full factory reset)
EDIT: forgot to mention the money already came out of my bank account, so if I dont get my coins this time, it will be fraud on the part of EA
