I've essentially had the same experience. I bought the packs mainly because they were offering the bonus coins. I just figured it would be a quick fix but here I am almost 4 months later and still waiting.
I will add though that after posting my previous comment, I did receive the $600k+ coins from one of the $19.99 coin bundles I purchased. They did not add the bonus coins I was supposed to get though.
Now if I could get the rest of the coins I purchased, which should be around $2.5 million or so, then I'll be good. I just don't understand why it would take this long to get remedied. I hope you have better luck. My son and I love the game and are looking forward to the next one but this has definitely left a sour taste in my mouth with any game that has microtransactions in it.
Community Admin@CAJONES777 Oh, hey, I was under the impression that this was resolved, after your post, this was looked at again. If you can bump your support ticket to clarify what's missing that should help things to move along.
@Buck_Eastwood Hey, were you able to reach out to support? They should be able to look into this sort of thing. If you can grab images of your receipts that should help too.
I tried EA support, but their chat function wasn’t working for me last night. I hope to make it home in time to try again this afternoon.
Well, almost two (2 ) hours and four (4) EA customer service agents into it, and still no resolution. Currently, I've turned the PS4 off and unplugged the PS4. It's supposed to stay like this for at least 20 minutes. I'll then start it in safe mode and rebuild the database. It'll be the second time tonight for that trick.
I'm reaching the point of diminishing returns. My time off work is worth money, too. I may just cut my losses. Sad thing is, I'll never be confident enough to purchase anything with real money from EA/PvZ2 again. 🤐
And what does that mean for the new PvZ? Will I be able to purchase anything for it with any confidence?
an hour ago I purchased the 280k coin pack twice on store.playstation.com (the higher packs dont show up except ingame) hoping it would work since the 600k+bonus pack I bought a month ago ingame never gave me the coins (EA support ended up telling me to contact psn support, psn support told me to contact EA support)
EA Needs to fix this issue ASAP
if any staff can confirm transactions, my transaction ID's are 148094713992 and 148094713974 (I have already tried all the tricks to see if I can fix it myself, except a full factory reset)
EDIT: forgot to mention the money already came out of my bank account, so if I dont get my coins this time, it will be fraud on the part of EA
All EA customer service seems to be doing is flipping through the PS troubleshooting manual and giving us PS troubleshooting tips. Each EA customer service rep I've talked to has been extremely nice, but they haven't been able to resolve the issue.
When you call EA, have screenshots of your transaction history on your PS4 console uploaded to your "My Case" (done via your EA online account), as well as screenshots of your transactions in question via your online, web-based PS account. They won't start to help you until you have those things uploaded. I had pdfs of my e-mail receipts from the PS4 uploaded, but they wouldn't accept them.
I agree: this needs to be fixed. This is a lot of money down the tubes.
My son is 8 and we've been playing this since he was 6 and a half. All we want is that silly Disco Chomper to complete our collection and because EA couldn't give me the coin packs I paid for, we've missed yet another chance of collecting the last sticker.
To me, EA should give us our coin packs - then some. What a headache to waste all this time on something that should work each and every time for everyone.
