Well, almost two (2 ) hours and four (4) EA customer service agents into it, and still no resolution. Currently, I've turned the PS4 off and unplugged the PS4. It's supposed to stay like this for at least 20 minutes. I'll then start it in safe mode and rebuild the database. It'll be the second time tonight for that trick.
I'm reaching the point of diminishing returns. My time off work is worth money, too. I may just cut my losses. Sad thing is, I'll never be confident enough to purchase anything with real money from EA/PvZ2 again. 🤐
And what does that mean for the new PvZ? Will I be able to purchase anything for it with any confidence?
an hour ago I purchased the 280k coin pack twice on store.playstation.com (the higher packs dont show up except ingame) hoping it would work since the 600k+bonus pack I bought a month ago ingame never gave me the coins (EA support ended up telling me to contact psn support, psn support told me to contact EA support)
EA Needs to fix this issue ASAP
if any staff can confirm transactions, my transaction ID's are 148094713992 and 148094713974 (I have already tried all the tricks to see if I can fix it myself, except a full factory reset)
EDIT: forgot to mention the money already came out of my bank account, so if I dont get my coins this time, it will be fraud on the part of EA
All EA customer service seems to be doing is flipping through the PS troubleshooting manual and giving us PS troubleshooting tips. Each EA customer service rep I've talked to has been extremely nice, but they haven't been able to resolve the issue.
When you call EA, have screenshots of your transaction history on your PS4 console uploaded to your "My Case" (done via your EA online account), as well as screenshots of your transactions in question via your online, web-based PS account. They won't start to help you until you have those things uploaded. I had pdfs of my e-mail receipts from the PS4 uploaded, but they wouldn't accept them.
I agree: this needs to be fixed. This is a lot of money down the tubes.
My son is 8 and we've been playing this since he was 6 and a half. All we want is that silly Disco Chomper to complete our collection and because EA couldn't give me the coin packs I paid for, we've missed yet another chance of collecting the last sticker.
To me, EA should give us our coin packs - then some. What a headache to waste all this time on something that should work each and every time for everyone.
Update: I just got off the phone with the fifth different EA Customer Service rep. LONG story short (which includes me submitting screenshots that were already uploaded before; there are 15 files in my "My Cases" folder for this), he "escalated" my issue to "their Technical Specialists team". I'm supposed to receive an e-mail with the next steps.
I need everyone's advice: the CS rep asked me to delete PvZ:GW2 and reinstall it before the Tech Specialists contact me. He assured me that all my data would be "in the cloud". I'm very hesitant to do this.
What do you think?
So, as I type, Playstation Customer Service is telling me to contact EA Customer Service. I just requested a refund and am preparing to be denied (edit; yep, denied on ALL THREE TRANSACTIONS).
I've told the PS CS rep that this bouncing back and forth is happening to other people and this is borderline fraud.
Now, I'm thinking we have a class-action lawsuit germinating in our hands. If this has happened to three people who frequent (let's admit) a "back water" of the online game community, imagine all those folks who have reported this issue elsewhere or not at all. Our numbers could swell within a few days. EA would have to do something at that point.
Update: I asked to speak with a supervisor who all but admitted that I met the refund policy, then flatly refused to refund my money. Transcripts are available. When I asked for a direct line to their fraud department, the chat abruptly ended.
